Warranty Claim

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File a Warranty Claim

Brooks EV stands behind every cart we deliver. Submit the form below with photos and details, and our service team will contact you within one business day. The more detail you provide, the faster we can resolve your claim.

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Claim Submitted Successfully

Thanks — your warranty claim is in our service queue. Please save the reference number below for any follow-up communication.

Your Reference Number
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You'll receive a confirmation email shortly. Our service team contacts you within one business day.

Questions? Call (352) 777-9909 · brooks@icon-brookev.com
How it works: Once you submit, you'll get a reference number to track your claim. Our service team reviews every submission and contacts you within one business day. Most claims are resolved within 5–10 business days, depending on parts availability.
Have these ready before you start: your cart's VIN or serial number, clear photos or video of the issue, and (if you have it) your proof of purchase. Required fields are marked with *.
Your Reference Number
BEV-WC-…
Auto-generated when you started this form. Save it for any follow-up calls or emails about this claim.

Customer Information

Cart Information

Usually found on a metal plate on the driver-side front frame, or under the rear seat. Required for warranty verification.

Name on the original purchase receipt, if not the same as the customer info above.

Problem Details

Check all areas that apply.

What is happening? When does it happen? Be as specific as possible — the more detail, the faster we can diagnose.

Photos & Documentation

Clear photos or short video of the problem. The more we can see, the faster we can diagnose. Required — JPG, PNG, HEIC, or MP4.

Helps us verify warranty status faster. Found on the front frame or under the rear seat.

Original Brooks EV invoice, registration, or other proof of purchase — only needed if cart was purchased elsewhere.

You'll receive an email confirmation. Our service team contacts you within one business day at brooks@icon-brookev.com or (352) 777-9909.